Support and advice services

The number of clients benefiting from our support and advice services continues to grow and has led to us working with many outside agencies including The Official Receivers Office, Housing and Council Tax Benefit Office, Private Landlords and other support agencies.

Some of these services are delivered in partnership with DAWN (Advice) Ltd to provide face-to-face support and practical advice for people seeking help with financial, benefit, housing, employment and family law issues.

Together we provide:

  • 1-1 Support: Our volunteers meet with clients who do not need formal counselling but do need the support of a 'friend'.
  • Family Law advice: We continue to help clients to access the Family Law Advice section of DAWN (Advice) Ltd.
  • Debt advice: DAWN are now able to meet clients face to face at WHAC to complement their telephone advice service, and our Staff and Volunteers also support and help clients through what can be a very difficult time. We can help to complete financial forms, liaise with other organisations, accompany clients to court, banks, solicitors etc.
  • Welfare benefits advice: Staff from DAWN (Advice) Ltd meet with clients at WHAC to advise them of their entitlement to benefits and also guide them through the process of claiming and appealing where necessary. Clients are supported throughout the process by volunteers and staff from WHAC.

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